By Was Rahman
This ebook explains what experts and IT companies agencies do. It examines the industry's strangely alluring heritage, and in doing so, explains why the does issues how it does and what motivates the several avid gamers inside of it. Drawing vibrant comparisons from way of life and different industries, this booklet makes advanced suggestions obtainable to the final reader, giving them for the 1st time an in-depth perception into the IT undefined, the way it works, the way it impacts we all, and the place it's more likely to catapult us during this century. Written in a lucid variety through well known IT pros, this publication is a needs to learn not just for administration and engineering scholars, IT pros, managers, and technocrats, but in addition for someone willing to have the mysteries of the pc age unraveled.
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Extra resources for Blind men and the elephant : demystifying the global IT services industry
The fees generated by the payment transactions often amount to hundreds of millions of dollars of annual revenue for banks. This pressure has resulted in various responses from the banks, and since around 2004, the payments business has been under pressure in two ways. First, through regulatory changes, starting in Europe, there has been a move to reduce fees that can be charged. Second, customers have started to explore ways of bypassing the banks in order to make payments directly to counterparties.
This aspect of services also involves the development of any necessary supporting technology for the customer. These are the main ways in 32 BLIND MEN AND THE ELEPHANT which the IT Services industry helps customers solve this class of business problem, followed by subsequent services such as maintenance and support of the technology developed, enhancements of the business and technology solutions to reflect changes in the business environment, and perhaps expansion of the solution to other areas of the business.
Whether that work then proceeds to allow the business problem to actually be solved, with a corresponding improvement in business results, is—in commercial terms—not particularly relevant. There have been moves and words towards changing this norm since at least the 1980s, when the term ‘value-based pricing’ was used to describe the concept of linking fees to the successful solving of a business problem. But two decades later, this is still at best aspirational for the overwhelming majority of the industry and its customers.
Blind men and the elephant : demystifying the global IT services industry by Was Rahman